Complaints Policy

My Smart Start is committed to excellent service. If you have a complaint, we aim to resolve it efficiently.

1. How to Submit a Complaint

• Email: Send complaints to applications@mysmartstart.co.uk

• Phone: Call us at 0203 092 4575

• Mail: Write to My Smart Start, Bedford House, 60, Chorley New Road, Bolton, BL1 4DA 

2. Complaints Process

• We acknowledge complaints within 5 business days.

• We investigate and respond within 14 days.

• If unresolved, we may offer alternative resolution methods.

If unsatisfied, you may contact the Consumer Ombudsman for independent resolution.

3. Terms & Conditions (Subscription & Hire Agreement)