Privacy Policy

My Smart Start (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when using our website and services.

1. Information We Collect

We collect and process the following personal data:

• Personal Information: Name, email, phone number, billing address.

• Payment Details: We use third-party payment processors; we do not store payment information.

• Usage Data: IP address, browser type, and website interactions.

• Communication Data: Emails, customer service inquiries, and feedback.

2. How We Use Your Data

We process your personal data for the following reasons:

• To provide and manage your subscription and beauty machine hire service.

• To process payments and maintain billing records.

• To improve customer experience and website functionality.

• To comply with legal and regulatory obligations.

3. Lawful Basis for Processing

We process your data under the following GDPR legal bases:

• Contractual necessity – To fulfil our hire agreement.

• Legitimate interests – For customer service and fraud prevention.

• Legal compliance – To meet tax and legal requirements.

4. Sharing Your Data

We do not sell your data. We may share it with:

• Payment processors (e.g., Stripe, PayPal) for subscription payments.

• Delivery partners for machine dispatch and servicing and marketing.

• Legal authorities if required by law.

5. Data Security & Retention

We implement security measures to protect your data. Personal data is retained for as long as necessary for legal and contractual purposes.

6. Your GDPR Rights

You have the right to:

• Access your data.

• Request corrections to inaccurate data.

• Withdraw consent for marketing.

• Request deletion of your personal data.

7. Contact Us

For privacy concerns, contact applications@mysmartstart.co.uk